When will my figures ship?
We’re estimating we’ll be receiving our first shipment of figures in late-Spring 2025. We will ship out to customers immediately after that.
Last updated: September 03, 2024 15:50
How much will shipping / taxes be for my order?
Sales tax, VAT, and import-duties where applicable are set by your local government. Unfortunately we can only tell you to find out what your rates are as they can be hyper-localized and can change frequently.
As for shipping, we’ve included estimated shipping for each figure at the bottom of the figure’s description. Those shipping rates are only estimates and while we’ve gone through great pains to make these estimates as accurate as possible, they aren’t exact and may change between now and when we ship them to you.
Before the figures ship to you, we will contact you with any balance due.
Last updated: September 03, 2024 15:59
Where can you ship orders?
If you have an address able to receive mail/packages shipped from the United States, we can ship your order to you!**
**Unfortunately, we are unable to ship orders to the following US Territories: American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, and Palau.
Last updated: September 26, 2024 08:34
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.